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Communities > Diagnostic & Analysis System > MaxiSys > mk808 not updating
mk808 not updating

961 Views 4 Replies Latest reply: 2022-06-15 22:55:34


  •   Level 1   
    (5) points

    2022-04-30 17:19:50
    I just purchased the Autel mx808 and I am currently having problems updating the updates for the max app. Every time that I try to do an update it fails the update and it starts prepering it again only to fail it again and it repeats the cycle. I have made an account with autel and I have also register my device in my account.
    Reply

  •   Level 1   
    (3) points

    2022-05-16 20:46:10 (Reply to:)

     I have the same problem, did you manage to solve it
    Reply

  •   Level 4   
    (161) points
    Matthew Taylor

    2022-05-19 04:23:24

    I assume you have a subscription. If so, Delete a car that you won't be using, and try downloading that car again. You also need to check for sufficient internal storage space. I find one needs twice the storage space for the update that is downloaded.

    For instance, if the Car manufacturer's file is 1GB large, then you need 2GB of space for it to do its thing.

    My other question for you is if you have tried another Internet connection?
    Reply

  •   Level 2   
    (12) points
    Brian Brumfield

    2022-06-13 15:57:47 (Reply to:)

     For what it is worth, I got my MX808BT yesterday (June 12, 2022) and it would not update, failing with the "not enough space" error. Installing a 64GB micro-SD and formatting it did nothing.

    I just did a factory reset and the update worked.

    Your mileage may vary. Good luck.
    Reply

  •   Level 1   
    (3) points
    KenM

    2022-06-15 22:55:34

      Like Brian, I just got (6-15-22) and it will not update.  Says loading and arrow just goes around and around. I did factory update and it did not change. The device seems to be connected to my LAN correctly.
    Reply
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